1. How does Starlink work, and what exactly is it?

Starlink is a revolutionary satellite internet service that provides global broadband coverage. It transmits data from space through low-orbit satellites, which is then captured by a home receiver unit.

2. What internet speeds are available?

Starlink’s speed can vary by region, but most customers in Africa experience download speeds of around 370 Mbps or more, with uploads close to 64 Mbps. Latency averages 44 ms. These are approximate figures, and many users report significantly higher speeds, sometimes over 774 Mbps.

3. When can I expect my order to arrive?

Our delivery time is typically 1–3 weeks, depending on your location. In South Africa, we use trusted couriers such as The Courier Guy, DSV, and Fastway to ensure your order arrives safely. For shipments between Namibia and South Africa, we rely on reliable partners like Coastal Couriers and SkyNet. Our Logistics team carefully selects the best courier for your order and keeps you updated via email with tracking information. We proudly deliver across South Africa, Namibia, Mozambique, Botswana, Lesotho, and Angola, and for international orders, we also work with DHL and FedEx.

4. How much does the monthly subscription cost?
Monthly subscriptions begin at R660, varying by region. No binding contracts - use, pause, and resume whenever it suits you!
5. What exactly is StarPass, and how can it be used?

The StarPass is a plug-and-play device that allows you to use your Starlink kit anywhere in the world without restrictions. It is perfect for people who bought their Starlink kit from other sellers but are facing regional limitations that prevent full access. When you connect the StarPass to your Starlink kit, it instantly removes these restrictions and configures your device to work as if it is located in countries like Botswana, Nigeria, Mozambique, Lesotho, Malawi, or Zambia, where Starlink is fully supported. This is important because in these regions, Starlink works seamlessly, offering faster speeds, lower monthly subscription costs, and no roaming fees. For example, in Malawi, Nigeria, and Zambia, Starlink subscriptions are more affordable, typically ranging from R660 to R960 depending on exchange rates, making high-speed internet more economical.

Using the StarPass is extremely simple. You don’t need any technical knowledge, software, or tools - just plug it into your Starlink kit at home, and it starts working immediately. It updates your Starlink kit’s settings automatically to the supported region and keeps your service fully active and unrestricted permanently. This means you no longer have to transport your kit to another country or go through complicated setups.

The StarPass is especially ideal for people living in countries with Starlink restrictions, such as South Africa, Namibia, Angola, and many others. With it, you can enjoy high-speed internet from Starlink anywhere, without limits, extra fees, or unnecessary complications. It’s a one-time purchase that ensures you stay connected for good.

6. Starlink is restricted in my country – can I still use the service somehow?

Using Starlink in restricted countries like South Africa, Namibia, and Angola can be difficult, but we’ve made it simple. Every Starlink kit we sell comes with StarPass, a tool that bypasses regional restrictions by making your kit appear as if it’s in Botswana, Nigeria, Mozambique, or Zambia, where Starlink works freely. This allows you to enjoy high-speed internet without limitations, and you will pay the regular Starlink subscription of R660 to R960, with no extra fees.

Once your Starlink kit is set up, it will automatically connect and register as if it is in an unrestricted country. Your five-year warranty remains fully active, and you will receive lifetime technical support, including repair and replacement services. For a limited time, every client who purchases a kit from us gets StarPass included for free, so there’s no need for any additional tools. This ensures you are always connected, and our team is here to answer any questions.

7. Does SpaceX or Starlink make StarPass?
No. StarPass is produced by Space Signal in collaboration with private partners from China, the Netherlands and Germany. It’s purpose-built to operate where Starlink service is constrained and we offer region-specific customisation for partners.
8. Who is in charge of handling my Starlink account?

Space Signal ensures you maintain full control of your Starlink account. We don’t manage accounts for others, respecting Starlink’s terms of service. When your kit is ready, we’ll assist you with getting online.

9. What’s the ideal location for my Starlink to get optimal performance?

Prior to installation, open the Starlink app and use the ‘CHECK OBSTRUCTIONS’ tool to confirm that your intended location has an unobstructed view. Minor barriers such as trees or poles can disrupt your connection. For peak performance, position the dish centrally on your home or roof, keeping obstructions below 3%.

10. Are there any limits on data usage?

Starlink delivers truly unlimited data with zero restrictions.

11. How to Set Up My Starlink?

Upon receiving your order, we’ll share helpful installation videos via WhatsApp. Follow the steps in the videos to set up your Kit. Each Kit also includes a straightforward guide, and for more details, YouTube has plenty of information to assist you.

12. Will Starlink operate effectively in locations prone to heavy rain or windy conditions?

Extreme weather like heavy rain or wind can occasionally interfere with your satellite internet, causing slower speeds or brief interruptions. Typical rain and wind do not impact Starlink at all.

13. Can you deliver to remote or rural locations?
Yes, we ship to all regions of Lesotho, Namibia, and South Africa. Although very remote areas may see small delays, we do deliver to farms, safari lodges, rural communities, and other hard-to-reach places.
14. How long until I’m connected?
Once your dish is in hand, you can install it temporarily outdoors in a spot with no obstructions; setup takes about 10 minutes. Speeds will improve after the dish has had 24 hours to settle.
15. Will Starlink work if I use a VPN?

Although we can’t test all VPNs, our daily use of NordVPN and ExpressVPN has been problem-free, and their support is excellent. We believe other VPNs generally work just as well.

16. Is this company trustworthy?

Space Signal, legally registered with Reg. No. 2025/820399/07 and Tax No. 9159207290, began operations in late 2023 and was officially registered afterward. Over time, we’ve handled thousands of bulk and individual orders locally and internationally, building a reputation for top-quality service and reliability. For any inquiries, our team is ready and happy to assist.

17. Is it possible to extend the Dish Cat6A Ethernet cable?
This may cause reliability issues due to voltage drops over long distances. To avoid this, connect the modem to a switch, which can extend the cable length by up to 100m.
18. Is there a way to power my Starlink with 12V?

Yes, it’s possible. Simply look up "Starlink DC Conversion Kit with 12V" on Amazon, Takealot, or other online stores. Keep in mind, modifying your Starlink will void its warranty, and the kit cannot be returned if any issues occur.

19. What is the warranty period for Starlink Kits?

Brand-new kits from us come with a 5-year warranty, whereas our refurbished kits include a 3-year warranty.

20. Is Starlink compatible with VoIP or Zoom calls?
Yes, you can make clear VoIP calls, Zoom meetings, or other video conferences.
21. Is installation permanent?
No, you can move the dish, but it needs a clear line of sight to the sky, so place it outdoors, on a balcony, or near a window for the best connection.
22. Can Starlink replace my home internet?
Definitely! Starlink offers fast, reliable internet that can serve as your primary connection. We have clients across cities canceling fiber contracts, as well as farmers using it on their land.
23. Can I use Starlink in a motorhome or boat?
Yes, you can use Starlink in your Boat or Motorhome.
24. Can I use Starlink while camping or overlanding?
Yes, Starlink works great for outdoor adventures. Many of our clients use it while road-tripping, camping, or staying in remote areas. A clear sky view is all that’s needed.