At Space Signal, we are committed to providing our customers with the highest quality Starlink kits and accessories. Your satisfaction is our priority. This Refund & Return Policy explains your rights and our procedures regarding returns, exchanges, and refunds, including warranty coverage on both new and refurbished devices.

1. Returns & Refunds

We understand that sometimes a product may not meet your expectations. If you are unsatisfied with your purchase, we offer returns and refunds under the conditions outlined below:

1.1 Eligibility for Returns

  • Products must be purchased directly from Space Signal through our website.

  • Returns must be initiated within 90 days of the delivery date.

  • Products must be returned in original packaging, including all accessories, manuals, and any free gifts received.

  • Devices must be unused and in original condition unless defective.

1.2 Non-Returnable Items

Some items cannot be returned unless defective. These include:

  • Items that have been used, modified, or damaged by the customer.

  • Consumables or perishable items such as cables or batteries that have been opened or used.

1.3 Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 1–3 business days to your original payment method.

  • Shipping costs for returns are the responsibility of the customer, unless the product was defective or damaged during shipping.

2. Exchanges

If you receive a defective or damaged item, we offer exchanges under the following conditions:

  • Contact our support team within 7 days of receiving the product.

  • Provide proof of purchase and, if applicable, photos of the defect.

  • Once verified, we will ship a replacement product at no additional cost.

  • Exchanges are subject to availability of stock. If the product is unavailable, a full refund will be issued.

3. Warranty

We proudly offer comprehensive warranties on all our Starlink kits and accessories:

3.1 Refurbished Devices

  • All refurbished devices come with a 3-year warranty from the date of purchase.

  • This warranty covers hardware defects, but does not cover damage caused by misuse, accidents, unauthorized modifications, or natural wear and tear.

3.2 New Devices

  • All new devices come with a 5-year warranty from the date of purchase.

  • Warranty covers hardware defects, ensuring your investment is protected.

  • Any repairs or replacements under warranty will be handled at no cost to the customer.

3.3 Warranty Claims

To make a warranty claim:

  1. Contact Space Signal Support with your proof of purchase.

  2. Provide a detailed description of the issue and, if possible, photos or videos.

  3. Our team will guide you through the process of repair, replacement, or refund, depending on the issue.

4. Defective or Damaged Items

If you receive a defective or damaged item:

  • Report the issue within 7 days of delivery.

  • Include photos or videos clearly showing the defect or damage.

  • We will either repair, replace, or issue a full refund depending on the situation.

Note: Failure to report damage or defects within the stated period may affect your eligibility for replacement or refund.

5. Contact Us

For any questions regarding returns, refunds, or warranty claims, our friendly customer support team is here to help:

Our team strives to respond to all queries within 24 hours.

6. Additional Information

  • Space Signal reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

  • By purchasing from Space Signal, you agree to the terms outlined in this policy.

We value our customers and are dedicated to ensuring that your experience with Space Signal is seamless, reliable, and satisfying.